FAQ

Frequently Asked Questions

Welcome to the Stowena FAQ — the fastest way to get answers to the questions our customers ask most. If you don't see what you're looking for here, our customer service team is one email away and happy to help.

Shipping & Delivery

How soon will my order arrive?
Once your order is placed, here's what to expect:

Processing Time: 2-4 business days
Transit Time: 6-8 business days
Total Delivery Time: 8-12 business days

Order cutoff: 9:00 PM PST. For full details on cutoff times, carrier partners, and delivery windows, visit our Shipping Policy.

Is shipping really free?
Yes — Stowena offers free standard shipping on every order within the United States, with no minimum purchase required and no coupon code needed. Full coverage details are available in our Shipping Policy.

Do you ship outside the U.S.?
At this time, Stowena ships exclusively within the United States. We do not currently offer international shipping. If you'd like to be notified when international shipping becomes available, please email Info@stowena.com.

Can my business or organization place a bulk order?
Yes. We're happy to support bulk and trade orders for businesses, interior designers, property managers, and organizations. Please email Info@stowena.com with the products you're interested in and the quantities you need, and our team will follow up with pricing and lead-time details.

Orders & Cancellations

Can I cancel my order after I've placed it?
Yes, within a limited window. Stowena offers a 24-hour cancellation window from the time of purchase. To cancel an order during this window, please reach out to our support team at Info@stowena.com as quickly as possible with your order number. After 24 hours we cannot guarantee cancellation, and once the order has shipped it can no longer be canceled — though you're welcome to initiate a return after delivery.

Returns, Refunds & Exchanges

What's your return policy?
Stowena offers a 30-day return window with no restocking fees and a guided return process supported by our team. Items must be returned unused, in original packaging, with all tags, hardware, and accessories included. Full details are available in our Return & Refund Policy.

What happens if my product arrives defective?
If your item arrives damaged, defective, or incorrect, Stowena will make it right at no cost to you. Just contact us within 30 days of receiving your order at Info@stowena.com, and please attach a few clear photos of the issue so we can move quickly. Full process details are outlined in our Return & Refund Policy.

How long does it take to receive a refund after returning an item?
After your return arrives at our warehouse and passes inspection, your refund will be initiated to your original payment method. Please allow up to 7 business days for the funds to appear in your account, depending on the processing time of your bank or card provider. Full refund details are in our Return & Refund Policy.

Can I exchange my item for a different size, color, or product?
Yes. Stowena accepts exchanges on eligible items. Email Info@stowena.com with your order number and the details of the exchange you'd like to make, and our team will walk you through the swap. Full exchange instructions are listed in our Return & Refund Policy.