FAQ

Frequently Asked Questions

Welcome to the Stowena FAQ — the fastest way to get answers to the questions our customers ask most. If you don't see what you're looking for here, our customer service team is one email away and happy to help.

Shipping & Delivery

How soon will my order arrive?
Once your order is placed, here's what to expect:

Handling Time: 2-4 business days]
Carrier Transit Time: 6–8 business days
Total Estimated Delivery: 8–12 business days

For full details on cutoff times, carrier partners, and delivery windows, visit our Shipping Policy (Shipping Policy URL).

Is shipping really free?
Yes — Stowena offers free standard shipping on every order within our serviced regions, with no minimum purchase required and no coupon code needed. Full coverage details are available in our [Shipping Policy](Shipping Policy URL).

For full details on cutoff times, carrier partners, and delivery windows, visit our [Shipping Policy](Shipping Policy URL).

Do you ship outside the U.S.?
At this time, Stowena ships exclusively within [Your Shipping Regions]. We do not currently offer international shipping outside of these areas. If you'd like to be notified when international shipping becomes available, please email Info@stowena.com.
Can my business or organization place a bulk order?
Yes. We're happy to support bulk and trade orders for businesses, interior designers, property managers, and organizations. Please email Info@stowena.com with the products you're interested in and the quantities you need, and our team will follow up with pricing and lead-time details.

Orders & Cancellations

Can I cancel my order after I've placed it?
Yes, within a limited window. Stowena offers a 24-hour cancellation window from the time of purchase. To cancel an order during this window, please reach out to our support team at Info@stowena.com as quickly as possible with your order number. After 24 hours we cannot guarantee cancellation, and once the order has shipped it can no longer be canceled — though you're welcome to initiate a return after delivery.

Returns, Refunds & Exchanges

What's your return policy?
Stowena offers a 30-day return window with no restocking fees and a guided return process supported by our team. Items must be returned unused, in original packaging, with all tags, hardware, and accessories included. Full details are available in our [Return & Refund Policy](Return Policy URL).

What happens if my product arrives defective?
If your item arrives damaged, defective, or incorrect, Stowena will make it right at no cost to you. Just contact us within 30 days of receiving your order at Info@stowena.com, and please attach a few clear photos of the issue so we can move quickly. Full process details are outlined in our [Return & Refund Policy](Return Policy URL).

How long does it take to receive a refund after returning an item?
After your return arrives at our warehouse and passes inspection, your refund will be initiated to your original payment method. Please allow up to 7 business days for the funds to appear in your account, depending on the processing time of your bank or card provider. Full refund details are in our [Return & Refund Policy](Return Policy URL).

Can I exchange my item for a different size, color, or product?
Yes. Stowena accepts exchanges on eligible items. Email Info@stowena.com with your order number and the details of the exchange you'd like to make, and our team will walk you through the swap. Full exchange instructions are listed in our [Return & Refund Policy](Return Policy URL).

Getting in Touch

How do I contact Stowena's customer service team?
There are a few easy ways to reach us:

Email: Info@stowena.com (replies within 1–2 business days)
Phone: +1 (562) 687-7563
Contact Page: Available on our website

Our customer service team is available Monday through Friday, 9:00 AM – 5:00 PM (PST).

Contact Information

Store Address: 3068 Iroquois Ave, Long Beach, California 90808, United States

Store Email: Info@stowena.com

Store Phone: +15626877563

Customer Service Hours: Monday to Friday: 9:00 AM - 5:00 PM (PST)

We do our best to reply to your e-mail within 1-2 business days.

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